Checkout and delivery checklist

If a buyer cannot pay, first confirm that your plan includes the Store, the product has a price, and a payment method is connected. Open the product pay page in a private browser window to see the options a buyer sees. A product with an external buy link sends the buyer to that destination instead of knit.bio checkout.

For a digital file, check the product editor for an uploaded file or valid external download URL. Stripe checkout can verify a completed payment when the buyer returns. Off-platform methods depend on the delivery choice you selected; Show download instantly is trust-based, while manual delivery requires you to send the file after checking payment.

If the buyer says they paid but did not receive a file, check the payment in your provider dashboard and the order status before sending a replacement. Ask for an order reference, not card details. Never request a buyer’s password or one-time code.